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استخدام Senior Merchant Support Specialist در اسنپ پی

(2 weeks ago)

— • تهران، تهران

نوع همکاری

تمام وقت

سفرهای کاری

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شاخص‌های کلیدی از نظر کارفرما

شرح شغل و وظایف

اسنپ پی در تهران جهت تکمیل کادر خود از واجدین شرایط زitrیر دعوت به همکاری می نماید:

Description

job title

Age: From 22 to 35
About the Role
The mission of a Technical Merchant Support Specialist is to provide accurate and effective technical solutions for integration, transaction, and connectivity issues, ensuring stable system performance and a seamless technical experience for merchants.
Responsibilities
Handle and resolve merchants’ technical issues related to API integrations, payment gateways, and transactions
Analyze system logs and technical errors to identify root causes
Guide merchants and their technical teams through implementation, testing, and troubleshooting processes
Work closely with development, operations, and infrastructure teams to resolve complex technical issues
Track and manage technical tickets until full resolution in compliance with defined SLAs
Document recurring issues, common errors, and contribute to technical guides and documentation
Monitor service performance and report critical incidents
Contribute to technical process improvements and service stability
Maintain clear, professional communication with merchants with a solution-oriented approach
Requirements
Bachelor’s degree in Computer Engineering, Information Technology, Industrial Engineering, or related fields.
1–2 years of experience in technical support or troubleshooting for customers in payments, fintech, or online systems.
Familiarity with APIs, payment gateways, transactions, servers, and databases.
Strong problem-solving skills and ability to perform root cause analysis for technical issues.
Excellent communication skills and ability to explain technical issues in simple terms to non-technical merchants.
Experience documenting issues, actions taken, and solutions in ticketing and CRM systems.
Proficiency in monitoring, reporting, and log analysis tools.
High attention to detail, accountability, and ability to manage multiple technical cases simultaneously.
Team-oriented with the ability to collaborate effectively with development, operations, and infrastructure teams.
Understanding of information security and data confidentiality principles.
Proficiency in Microsoft Office, especially Excel, for data analysis and reporting.

Senior Merchant Support Specialist

متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام، رزومه خود را ارسال نمایند.

شرایط احراز شغل

سن

18 - 50 سال

جنسیت

فرق نمی کند

تحصیلات

استخدام نیرو انسانی — کلیک کنید

ارسال رزومه

مشاهده

موقعیت شغلی

استخدام Senior Merchant Support Specialist در اسنپ پی

استخدام نیرو انسانی — کلیک کنید